For I&O leaders, investments in Configuration Management Database (CMDB) tools can deliver substantial business value, but not without implementing a strong Service Asset and Configuration Management (SACM) program strategy, and making continuous improvements based on business needs. Without key enablers, the CMDB initiative tries to accomplish too much at once, increasing the chances of failure.
In this must-read report by Gartner, per our view, the organization’s VP Analyst, Roger Williams, and Sr. Director, Advisory, Kenneth Gonzales successfully answer three key CMDB-related questions I&O leaders often struggle with:
✓ What do we need to have in place to get value from CMDB tool efforts?
✓ Where should we start to maximize our odds of success?
✓ How do we sustain value from our efforts?
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Gartner, Break the CMDB Failure Cycle With a Service Asset and Configuration Management Program, 24 January 2019, Roger Williams, Kenneth Gonzalez.
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