HPE ProLiant Server Maintenance
Extend your hardware asset life cycle with a third-party maintenance strategy.
Overview
Curvature is recognized as a global top performer for independent third-party maintenance and support for servers within the data center.
We take support to a whole new level by following a well-defined process to test support capabilities for the HPE ProLiant servers prior to proposing support. Our research and development labs contain every generation and component to thoroughly vet and continuously support your environment. If Curvature cannot fully support your products, it is highly unlikely anyone else can. After all, Curvature is a global leader in independent data center maintenance. Our ClearView℠ assessment will objectively identify what may be in your best interests, whether it’s independent or manufacturer support.
Our mission is to enable IT freedom to our customers by removing pain points and identifying areas to improve both quality and efficiency throughout our relationship.
Business Benefits
- Extend the lifespan of your equipment and postpone technology refresh
- Provide N-1 refresh alternatives at significant savings
- Contract and vendor consolidation with flexible contract terms. Mix and match service levels within a single location
- Products supported as long as parts are available
- Faster call-to-dispatch times
- Reduce hardware costs by 50% or more (lowering OpEx)
ProLiant Supported
Family |
Products |
Generations Supported |
|---|---|---|
| Blade Servers | BL10, BL20, BL220x, BL25p, BL260c, BL280c, BL30p, BL35p, BL40p, BL420c, BL45p, BL460c, BL465c, BL480c, BL490c, BL495c, BL620c, BL660c, BL680c, BL685c, BL860c, BL860c i4, BL870 i2, BL870 i4, BL890 i2 | G1 through G9 Gen10 in R&D |
| Rackmount Servers | CL380, CL1850, DL20, DL100, DL1100, DL120, DL140, DL145, DL160, DL170e, DL170H, DL180, DL185, DL320, DL320s, DL360, DL365, DL380, DL385, DL560, DL580, DL585, DL740, DL760, DL780, DL785, DL980, DL1000 / H1000, DL2000 / e2000, S6500 | G1 through G9 Gen10 in R&D |
| Tower Servers | ML110, ML115, ML150, ML160, ML310, ML330, ML350, ML370, ML380, ML530, ML570, ML750 | G1 through G9 |
Contact us today to discuss the best option for you.
Standard Features
- Onsite labor
- Onsite parts replacement
- Remote and onsite troubleshooting
- Defective media retention
Optional Features
- Dedicated spares onsite
- Dedicated labor onsite
- Hardware upgrades with installation services
- Asset disposition
- Call-home monitoring
Why Curvature
Meet Curvature- 800+ badged field engineers (less than 5% contracted labor)
- Global central engineering team provides development, training, and Level 3 support
- Wholly owned spare parts inventory (non-shared logistics) located around the globe in 100+ service centers
- Continual hands-on technical training conducted in our labs on live gear
- Comprehensive development methodology to define support capabilities for all roadmap products, prior to support commitment
Customer Resources
ClearView℠
Identify support risks and make maintenance strategy recommendations with ClearView
singlePoint®
Track service activity and make contract management simple.
Remote Enterprise Monitoring (REM)
Decrease IT involvement by using Curvature’s automated event management system to process hardware notifications and fixes.Recognized by Gartner as a “Top Performer” in Data Center Third-Party Maintenance.
Can you provide firmware updates?
No. Firmware is the intellectual property of the manufacturer. We will gladly perform a ClearView™ analysis of an estate to identify risks so customers can determine if firmware updates are needed. Firmware for Cisco UCS Blade and Rack servers is not limited to those which are legally licensed. SmartNet is required for Fabric Interconnects due to licensing. Using the risk-free ClearView assessment, Curvature will recommend the best strategy for your environment.
Are your parts manufacturer-certified?
Yes. We utilize original parts, with manufacturer model and firmware. We do not alter or replace parts with non-original components.
Do you stock parts locally?
Yes. Our service centers are stocking locations where we stock high-failure components locally.
What does your four-hour onsite response include?
Our onsite response service level includes a qualified field engineer with the appropriate tools to begin remediation.
Do you support servers during the warranty period? And is there a price break?
Yes. If it is a product we support, then the warranty status does not matter. We have an aggressive pricing structure -- 50% lower.
What will I lose by leaving the manufacturer and signing with Curvature?
Nothing.
Are you an authorized support provider?
Yes, with certain manufacturers. Our engineering team is composed of former manufacturer engineers who have found a home with us.
Server Maintenance At-A-Glance
Related Services
- Discovery
- Assessment
- Design
- Implementation
- IMAC
- Remote Hands
- Migration
- Disposition
